Privacy Policy
Effective Date: 01/01/2025
Sekoe Cocoa Enterprise Limited ("Sekoe Chocolates," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or place an order with us.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Full name
- Phone number
- Email address
- Delivery address / location
Payment Information
Mobile money payment details (transaction confirmations only). We do not store card details. Payments are handled by secure third-party providers.
Order Information
- Products ordered
- Customization details (names, messages, designs)
- Purchase history
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate order confirmations and updates
- Provide customer support
- Improve our products and services
- Send updates, offers, or promotions (only with your consent)
3. How We Process & Share Data
Your data is processed responsibly and only for business purposes:
- Order Fulfillment: Used internally to prepare and deliver your order.
- Communication: Used to contact you regarding your order.
- Payment Verification: Used to confirm successful transactions.
- Third Parties: Shared only with trusted partners (e.g., delivery services) strictly for completing your order.
We do not sell or rent your personal data to third parties.
4. Data Storage & Security
We take reasonable steps to protect your personal data from unauthorized access, loss, or misuse. Access is restricted to authorized personnel only.
5. Your Rights
You have the right to:
- Request access to your personal data
- Request correction or deletion of your information
- Opt out of marketing communications at any time
To make a request, please contact us using the details below.
6. Cookies
Our website may use cookies to improve your browsing experience and analyze website traffic. You can choose to disable cookies through your browser settings.
7. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
8. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Sekoe Cocoa Enterprise Limitedsales@sekoechocolates.com
+233 256108822
Accra, Ghana